Open a Personal Account Online

• Passport Size Photo  or a selfie
• Signature image
• If Ugandan, a valid National ID (front & back) 
• If non-Ugandan, a valid passport  and  visa 
• If a refugee, a refugee ID issued from the Ministry of Internal Affairs

Pro Tip

• Provide your e-mail address and fill the e-mail indemnity form to allow us to correspond with you on e-mail.

Your photo is a vital part of your application. To learn more, review the information below on how to provide a suitable photo. 

Passport photos work best however, one may use their phone, tablet or laptop cameras to take photos for upload. 
Your photos or digital images must be: 

• In colour 
• Taken within the last 6 months to reflect your current appearance 
• Taken in front of a plain white or off-white background 
• Taken in full-face view directly facing the camera 
• With a neutral facial expression and both eyes open 
• Do not wear a hat or head covering that obscures the hair or hairline, unless worn daily for a religious purpose. Your full face must be visible, and the head covering must not cast any shadows on your face. 
• Headphones, wireless hands-free devices, or similar items are not acceptable in your photo. 
• Eyeglasses should be taken off in photos except in rare circumstances when eyeglasses cannot be removed for medical reasons, e.g., the applicant has recently had ocular surgery and the eyeglasses are necessary to protect the applicant's eyes. 
• If the eyeglasses are accepted for medical reasons: 
• The frames of the eyeglasses must not cover the eye(s). 
• There must not be glare on eyeglasses that obscures the eye(s). 
• There must not be shadows or refraction from the eyeglasses that obscures the eye(s). 
• If you normally wear a hearing device or similar articles, they may be worn in your photo. 

• Select the account that suits your needs 
• See the rates and charges here or on  the Key Facts Document for information on the account you are considering 
• Read and the Terms and Conditions related to the service 
• Then click ‘Apply now’ and you will be directed to the account opening form 

• Once you submit your account opening form, you will receive an email notification with a unique reference number which you should save securely 
• We will verify the information you have provided via video call. 
• If Successful, you will receive an SMS notification and Email notification confirming that your account has been created. You can now self-register and make deposits onto the account 
• If Unsuccessful, you will receive a call from our customer care consultant with guidance on what is required for a successful application